Our Guarantee & Warranty - Kindling Chimney Tampa

The Kindling Chimney Tampa Guarantee

When we finish a chimney sweep, inspection, or fireplace repair in Tampa, you should never have to wonder whether the job was actually done right. That’s the point of the 365-Day Done Right Promise: if the work isn’t right, we make it right. No fine print. No runaround. No asking you to prove what you saw with your own eyes. We stand behind every sweep, every inspection report, every repair we perform in Hillsborough County, from South Tampa to New Tampa to Westchase. A safe fire starts with a clean chimney, and a guarantee starts with a company that means it.

Call (850) 290-0897

What’s Covered

• Workmanship on every sweep, inspection, and repair. If anything we touched doesn’t hold up or perform the way we said it would within 365 days, we return and fix it at no charge.
• Parts and materials we install. When we put in DuraFlex liners, HeatShield resurfacing, Gelco sealants, Olympia Chimney caps, Famco dampers, or Copperfield components, we back our installation work completely.
• Cleanup inside your home. Shoe covers go on before we walk in, drop cloths go down before we start, and you get a photo of the clean-up before the crew leaves. If something isn’t left the way we found it, that’s covered too.
• Honest pricing with no surprises. You receive a written price before any work starts, every time. That number doesn’t change unless you approve a change in writing yourself.
• Respect for your home and family. Nothing gets moved without asking first. We use pet-safe products where there’s a choice, and we keep tools as quiet as the job allows when kids are napping.
• A real person on the phone. Live answers 24 hours a day, 7 days a week. You’ll never reach a voicemail tree after a chimney concern keeps you up at night.

Our Satisfaction Promise

Here’s how it works if something doesn’t feel right after we leave your Tampa home. You call us at (850) 290-0897. A live person picks up. You tell that person what you’re seeing or what’s bothering you, whether it’s dust you found on a mantel, a fireplace that’s drafting differently than it did before, or a repair that just doesn’t look the way the technician described it. We schedule a return visit. Danny Cortes, the owner, reviews the situation personally. If the work wasn’t done to the standard we promised, we redo it. You don’t pay again. You don’t argue with a call center. You don’t wait weeks while a warranty claim gets processed somewhere else. That’s the 365-Day Done Right Promise in practice, and it’s the reason we put it in writing instead of just saying we care. Tampa homeowners have every right to expect a chimney company to stand behind what it installs. We do.

Licensed & Insured Backing

A guarantee is only as good as the company standing behind it, and that’s where licensing and insurance come in. Kindling Chimney Tampa is a licensed and insured chimney service operating throughout Hillsborough County. Insurance matters for a simple reason: if a technician is on your roof, working in your firebox, or handling masonry around your home, you shouldn’t be the one holding the risk. Our coverage protects you and your property while we work. Our technicians are background-checked and arrive in uniform, which means the person at your door is vetted, accountable, and representing a company with real standards. We’re part of the Cedarwell family of companies, established in 2003, and independently owned and operated here in Tampa. That structure gives you something unusual in this trade: a local owner who answers for the work, backed by an organization that’s been refining chimney care for more than two decades.

The Cedarwell Care Promise

This is what your home looks like while we work. Before we start, technicians put on shoe covers and lay down drop cloths to protect floors, rugs, and the path from your door to the fireplace. We don’t move furniture without asking. We keep the work area contained so dust and soot don’t drift into the air your family breathes, and we use pet-safe products where there’s a choice. When the job is done, we photograph the clean-up before the crew walks out the door. That photo is yours. It’s proof of how we left things. The C.A.R.E. values behind this aren’t a poster on an office wall. C is for Cleanliness in your home. A is for Accountability to the written price and the work we quoted. R is for Respect for your time, your pets, your belongings, and your peace of mind. E is for Excellence in the actual chimney work. Every technician who works under the Kindling Chimney Tampa name follows that standard on every visit, from a basic Level 1 inspection to a full liner replacement. If a crew misses any part of that standard, the 365-Day Done Right Promise covers making it right.

Honest Answers About What Your Chimney Actually Needs

Danny Cortes has seen plenty of Tampa chimneys that were neglected because our winters are mild and nobody thinks about the fireplace until December. That’s understandable. What he won’t do is use your inspection to sell you work you don’t need. When Kindling Chimney Tampa recommends a repair or a liner, you’ll see the evidence yourself. We use camera inspections so you can look at the flue interior with your own eyes, on the spot. If the creosote is a routine stage two buildup, we’ll tell you and sweep it. If the flue tiles are cracked and the fix can genuinely wait another season, we’ll tell you that too, and we’ll write the reasoning in the inspection report. If the liner is compromised, we’ll show you the video and quote you options using professional-grade materials like DuraFlex or HeatShield, with a written price before anything is ordered. Nothing gets sold on fear. Nothing gets recommended that a camera can’t justify. That honesty is part of the guarantee. A chimney company in Tampa should earn trust with evidence, not with worst-case scenarios.

What Homeowners Ask About Our Guarantee

What exactly does the 365-Day Done Right Promise cover?

It covers the workmanship on every chimney sweep, chimney inspection, and fireplace repair we perform in Tampa. If something we touched fails, was missed, or isn’t performing the way we said it would within 365 days, we come back and make it right at no charge. That includes re-sweeping, re-inspecting, adjusting a repair, or redoing work that didn’t hold up. The only thing it doesn’t cover is normal wear and tear from your own fires or damage caused by later events like storms or chimney fires we didn’t create. If you have a question about whether something falls under the promise, call (850) 290-0897 and ask. You’ll get a straight answer.

Do you offer a written warranty on parts and materials?

We back our installation workmanship completely under the 365-Day Done Right Promise, and we use professional-grade materials from established chimney brands including DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield. These are manufacturers with their own reputations for durability, and we chose them for that reason. When a manufacturer offers a product warranty, we’ll provide the documentation so you know exactly what it says and how to use it. What we promise on our end is that the installation was done right, with a written price before work began and a photo of the finished job before we leave.

What happens if I notice a problem after the crew leaves?

Call (850) 290-0897. A live person answers, day or night. We’ll schedule a return visit and make it right under the 365-Day Done Right Promise. You don’t pay again for work that didn’t meet the standard we promised. Danny Cortes reviews every make-it-right call personally.

Are you licensed and insured for chimney work in Tampa?

Yes. Kindling Chimney Tampa is a licensed and insured chimney service operating in Hillsborough County and across the greater Tampa area. Our technicians are background-checked and arrive in uniform on every call. If you’d like to see proof of insurance for a project, ask when you book. We’re glad to provide it.

Is the guarantee different for fireplace repairs versus chimney sweeps?

The 365-Day Done Right Promise applies to everything we do: sweeps, inspections, and fireplace repairs. A sweep that leaves dust in your home is covered. An inspection that misses a visible flue issue is covered. A repair that fails within a year is covered. The promise is the same across the board because the standard is the same. We either did it right or we didn’t, and if we didn’t, we fix it.

Written by Danny Cortes, Owner at Kindling Chimney Tampa, serving Tampa, FL.